Thursday, March 10, 2011

Follow ups are fun!

I only feel it fair to share the result of our Comcast visit the other day. 

I've learned that if you really want service, blog about it or tweet about it, and suddenly you have customer care all over the place! 

Our wonderful tech came out to visit, about 15 minutes into the 3 hour window they gave us for the appointment.  We have actually had this tech before.  He was the GENIUS who solved our original problems.  He was kind, an efficient worker, and understanding of my little guy in the house.  Dexter loves when people come to visit, but he is very wary and clingy when people come over who he doesn't know.  This gentleman was just that...used a gentle voice around my 1 year old, who likes to explore when someone is working in the house.

He remembered us, remembered our past problems, remembered my son.  it was comforting to have a familiar face, who previously helped us, back in our home.  He had or issue resolved in under 20 minutes and left our house better than when he came.

I can honestly say, if this tech was the only person through Comcast we ever had to deal with, we would never have another issue again.  I hope his company realizes what an important part of the team he really is and uses his example to train other employees. 

**In respect of this worker's privacy, I am not publishing his name.  We have called to express our happiness with his work.**

1 comment:

  1. I am glad to know that you had a positive experience. I am glad you called us about it also. We'll make sure that he is commended for the job well done.

    Best regards,

    Mark Casem
    Comcast Corp.
    National Customer Operations